Shipping & Returns

 

Shipping and Returns

We want your Little Folk Studio order to arrive safely and for the ordering process to be clear from the beginning. Please read the information below before placing your order.

Processing times

Each product has its own estimated processing time, shown on the relevant product page.

Personalised and made-to-order items require additional time for design preparation and production. Processing begins once we have received all required personalisation details, suitable photographs and, where applicable, design approval.

Processing time does not include shipping time.

If your order is required by a specific date, please contact us before ordering. We cannot guarantee delivery by a particular date unless this has been confirmed by us in writing.

Shipping within Australia

Orders are dispatched from Sydney, Australia.

Available shipping methods and charges are displayed at checkout and are calculated according to the order, destination and selected service.

Where tracking is included, tracking details will be emailed to you after dispatch. Delivery estimates are provided by the shipping carrier and may vary depending on the destination, seasonal demand, weather, service disruptions and other circumstances outside our control.

Express shipping shortens the carrier’s delivery time but does not shorten our production or processing time unless otherwise confirmed.

International shipping

International shipping may be available for selected products and destinations. Available options and charges will be displayed at checkout.

International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by the destination country.

International delivery estimates do not include customs processing time. Delays caused by customs authorities or local delivery services are outside our control.

If no international shipping option appears at checkout, please contact us before placing your order.

Delivery addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We can update the address only if the order has not already been dispatched.

Little Folk Studio is not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied by the customer. Additional postage charges may apply if an order is returned to us and needs to be sent again.

Delayed or missing parcels

If your order has not arrived by the carrier’s expected delivery date, first check the tracking information and confirm that the delivery address is correct.

If the tracking information has not updated for an extended period, contact us at hello@littlefolkstudio.au with your order number. We will assist with the carrier enquiry where appropriate.

A parcel is not considered lost solely because it arrives later than the original estimated delivery date.

Damaged, faulty or incorrect items

Please inspect your order after delivery.

If an item arrives damaged, faulty, incorrect or materially different from what you ordered, contact us as soon as reasonably possible at hello@littlefolkstudio.au.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the complete item
• Close-up photographs of the affected area
• Photographs of the packaging and shipping label, where relevant

We will review the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Change-of-mind returns

Please contact us before returning any item. Items returned without prior approval may not be accepted.

For eligible non-personalised products, we may accept a change-of-mind return when:

• You contact us within 14 days of delivery
• The item is unused and in its original condition
• The item is returned in its original packaging
• You provide proof of purchase
• The item is safely returned to us

Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility. Original shipping charges are not refunded for change-of-mind returns.

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Personalised and made-to-order items

Personalised, customised and made-to-order products cannot be returned or exchanged for change of mind because they are produced specifically for the customer.

This includes errors in names, dates, wording, photographs or other information entered or approved by the customer.

This restriction does not apply when an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Cancellations and order changes

Contact us immediately if you need to cancel or change an order.

Non-personalised orders may be cancelled before dispatch if fulfilment has not started.

Personalised or made-to-order items cannot normally be cancelled or changed after design or production work has begun. If production has not started, we will confirm whether cancellation or changes are still possible.

Return instructions

Do not send an item back before contacting us.

To request a return or report a problem, email:

hello@littlefolkstudio.au

Include your order number and the reason for the request. If the return is approved, we will provide the return instructions and address.

Little Folk Studio
Made for little moments.