FAQs – Little Folk Studio

Frequently Asked Questions

Here you’ll find answers to common questions about Little Folk Studio products, personalised orders, production, shipping and returns.

If you cannot find the answer you need, please contact us at hello@littlefolkstudio.au.

Products and personalisation

Which products can be personalised?

Personalisation availability is shown on each product page. Depending on the product, available options may include names, dates, short messages, photographs, colours or selected designs.

Not every product can be personalised. Please check the individual product description before ordering.

Can I request a completely custom design?

Possibly. If the options you need are not shown on the product page, contact us before placing your order.

Please include the product type, quantity, required wording, preferred size or colour, delivery date and any reference images. We will confirm whether the request is possible and provide pricing before work begins.

Can I change a design after ordering?

Changes may be possible if design or production work has not started. Once production has begun, changes or cancellations may not be possible.

Changes outside the original product options or one reasonable round of minor preview adjustments may incur an additional fee.

Will I receive a design preview?

A design preview is only provided when stated on the product page or when we determine that approval is required before production.

Where a preview is supplied, production will begin after approval. Please check all names, dates, spelling, photographs and design details carefully.

Photographs

What type of photograph should I upload?

Please upload the clearest, highest-resolution original image available.

For the best result, the photograph should be:

Sharp and well lit
Free from heavy filters
Large enough for the selected product
Clear around the main person or pet
The original file rather than a screenshot

If your image is unsuitable, we may contact you for a replacement. Production will not begin until a usable image has been received.

Can you improve a blurry or low-resolution photograph?

Minor adjustments may be possible, but a heavily blurred, very small or badly compressed image cannot always be restored.

The final result depends on the quality of the photograph supplied. If you are uncertain, contact us before ordering.

Can I use a professional photograph?

You must have permission to use any photograph or artwork submitted with your order. If the image was created by a professional photographer or another artist, please make sure you have the necessary usage rights.

Production

Where are your products made?

Little Folk Studio is based in Sydney, Australia.

Our products are designed and prepared in our Sydney studio using a considered mix of engraving, printing and hand-finishing. Some materials, components or blank products may be sourced from external suppliers.

How long will my order take to make?

Processing times vary by product and are shown on the relevant product page.

Personalised and made-to-order products may require additional time for image checking, design preparation, approval and production. Shipping time is separate from processing time.

Can you make an urgent order?

We will tell you whether the requested timeframe is achievable. Express shipping reduces the carrier’s delivery time but does not automatically shorten production time.

A required delivery date is not guaranteed unless confirmed by us in writing.

Will every handmade product look exactly the same?

Minor variations may occur because of material grain, colour, printing, engraving and hand-finishing. These small differences are a normal part of the production process and do not usually indicate a fault.

Ordering and payment

How can I check my order details?

Review your order confirmation email immediately after placing your order.

Check the selected product, personalisation, spelling, dates, quantities and delivery address. Contact us promptly if anything is incorrect.

I did not receive an order confirmation. What should I do?

Check your spam or junk folder first.

If you still cannot find it, contact us using the name and email address entered at checkout. An incorrect email address may prevent order notifications from reaching you.

Can I change my delivery address?

We can change the address only if the order has not already been dispatched. Once the parcel has been handed to the carrier, an address change may not be possible.

Shipping

Where do you ship from?

Orders are dispatched from Sydney, Australia.

Available shipping methods, destinations and charges are shown at checkout.

Do you provide tracking?

Tracking availability depends on the shipping service selected. When tracking is included, the tracking details will be emailed after dispatch.

Does express shipping include faster production?

No. Express shipping normally shortens the carrier’s delivery time only.

It does not shorten our design, preparation or production time unless we have confirmed this separately.

Do you ship internationally?

International shipping may be available for selected products and destinations. Available services and charges will appear at checkout.

International customers are responsible for customs duties, import taxes and other fees charged by the destination country.

What should I do if my parcel is delayed?

Check the tracking information and confirm that the delivery address is correct.

Carrier delivery dates are estimates and delays can occur. If tracking has not updated for an extended period, email hello@littlefolkstudio.au with your order number.

Returns and problems

Can I return a personalised product?

Personalised, customised and made-to-order products cannot normally be returned or exchanged because of a change of mind.

This does not affect your rights if the product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Can I return a non-personalised product?

Eligible unused, non-personalised products may be accepted for a change-of-mind return when you contact us within 14 days of delivery.

The item must be unused, in its original condition and packaging, and safely returned. Please contact us before sending anything back.

Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility.

What if my item arrives damaged, faulty or incorrect?

Please include:

Your full name
Your order number
A description of the problem
A photograph of the complete item
Close-up photographs of the affected area
Photographs of the packaging and shipping label, where relevant

We will review the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Still need help?

For order enquiries, personalised requests or product questions, contact us through the website contact form or email:

Email: hello@littlefolkstudio.au
Instagram: @littlefolkstudioau
Location: Sydney, Australia

We aim to respond within 1–2 business days.

Little Folk Studio
Made for little moments.